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Financial Times: Subscriptions? Membership? Community? episode artwork

EPISODE · Jul 30, 2025 · 24 MIN

Financial Times: Subscriptions? Membership? Community?

from SubscriptionX - The Subscriptions Economy in Retail and eCommerce · host RetailX

Marie Goddard, Director, Customer Experience and Loyalty Marketing at the FT brings her publishing experience to the booth, while Shane Mc Hugh, Enterprise Account Executive at Chargebee, explains what subscription retailers can learn from the banking industry. Discussion points in this episode:Why a cancelled subscription isn’t always the endHow giving readers, or subscribers, choices that work for them can help build and maintain engagement Is subscription even the best word for these services? Could Membership strike the right tone? 

What this episode covers

Marie Goddard, Director, Customer Experience and Loyalty Marketing at the FT brings her publishing experience to the booth, while Shane Mc Hugh, Enterprise Account Executive at Chargebee, explains what subscription retailers can learn from the banking industry. Discussion points in this episode:Why a cancelled subscription isn’t always the endHow giving readers, or subscribers, choices that work for them can help build and maintain engagement Is subscription even the best word for these services? Could Membership strike the right tone?

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Financial Times: Subscriptions? Membership? Community?

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Frequently Asked Questions

How long is this episode of SubscriptionX - The Subscriptions Economy in Retail and eCommerce?

This episode is 24 minutes long.

When was this SubscriptionX - The Subscriptions Economy in Retail and eCommerce episode published?

This episode was published on July 30, 2025.

What is this episode about?

Marie Goddard, Director, Customer Experience and Loyalty Marketing at the FT brings her publishing experience to the booth, while Shane Mc Hugh, Enterprise Account Executive at Chargebee, explains what subscription retailers can learn from the...

Can I download this SubscriptionX - The Subscriptions Economy in Retail and eCommerce episode?

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