Finding root causes with 5-Whys - MES009

Finding the real cause of a problem is like weeding your garden. Treating only the weed is useless effort if the root is not eradicated. The 5-Whys technique provides you a way to dig deeper, find the root cause of a problem. Although the technique is quite simple in its process, it has its tweaks and caveats which needs to be known. This episode gives you a first entry how to do the 5-Whys best. It give you an overview of the benefits, but also mentions the drawbacks. A step-by-step guide introduces the way how to do it in practice.