Finding root-causes with Ishikawa - MES014

This episode is the 2nd part of the root-cause mini-series. It has started with episode #9 and the 5-Whys technique. This time we get introduced into the Ishikawa-technique. It is a much more versatile approach which handles even more complicated problems with more than one root-cause. In detail the Ishikawa-technique is a simple as the 5-Whys. However it also has some problems and obstacles which you should know to use it on its best. This episode provides you an introduction in this graphical cause evaluation method.