Fintech Innovations Impacting CX with Rob Krugman

Get your thinking caps on and get ready for an enlightening conversation about fintech innovations impacting CX! Catch Matt Egol of JourneySpar, alongside special guest Rob Krugman, Chief Digital Officer at Broadridge Financial Solutions as they delve into the world of digital transformation and how it is enhancing customer experiences. Don't miss out on this thought-provoking episode of CX & Culture Connection Podcast! Watch the full episode here https://youtu.be/N3wqXy7pMwc #DigitalTransformation #EnhancedCX #DigitalAdvancements #CustomerCentricStrategies 0:00 – Preview of Episode 0:14 – Introduction of guest Rob Krugman 0:38 – Innovations in the space and the impact they’re having on CX like AI and digital innovations 1:17 – Some ways that fintech innovations are most impacting CX 2:11 – How to improve and make easier to do business with new digital opportunities 5:15 – Significant impacts and modular approaches 6:56 – Speedboat Approach 8:30 – Most fertile opportunities that AI is opening up 12:50 – Breakdown Modularity into smaller chunks 14:15 – Leading practices for companies as they invest more of their data assets 16:22 – Behavioral data 22:23 – Innovation and Experience 24:40 – Connection between CX and Culture 28:55 – Digital containment 33:38 – How to create a better adoption cycle for a new digital experience 41:16 – Closing; Guest’s LI 📌Podcast Website: https://www.cxandcultureconnection.com 📌Linkedin Personal: https://www.linkedin.com/in/matthewegol/ 📌Linkedin Business: https://www.linkedin.com/company/journeysparkconsulting/ 📌Website: https://www.journeysparkconsulting.com/ 📌Facebook: https://www.facebook.com/profile.php?id=100094736604400 📌Spotify: https://open.spotify.com/show/2OKVpTrPgHPnSw2WeZWJpM 📌Amazon Podcast: https://music.amazon.com/podcasts/75160650-c68a-4fa8-9ddc-3429d94bd02e/the-cx-and-culture-connection-podcast-with-host-matt-egol-of-journeyspark-consultants 📌Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9hbmNob3IuZm0vcy9lNjJiZGM5OC9wb2RjYXN0L3Jzcw 📌IHeartRadio: https://www.iheart.com/podcast/269-the-cx-and-culture-connect-120241285/ 📌RadioPublic: https://radiopublic.com/the-cx-and-culture-connection-pod-Ww1eeX More about Matt Egol and JourneySpark Consulting: Matthew Egol, Host, Founder and Chief Executive Officer of JourneySpark Consulting A partner at PwC Strategy for more than 15 years, Matt is a recognized thought leader in the experience management space. Matt has worked across a broad set of industries, from retail to consumer goods to healthcare to financial services to technology to industrials. Matt helps companies enhance their organizational effectiveness and build capabilities that fuse human-centered design with analytics, evolving their culture to be more customer-driven. Matt is a regular speaker and author on customer experience, enterprise agility, and culture topics. He has authored more than 25 articles in leading publications and is a subject matter expert with MMA Global. Matt graduated magna cum laude from Dartmouth and received his MBA from Columbia, where he received the Abe Shuchman Memorial Award in marketing. Matt launched JourneySpark Consulting to work closely with CX leaders to help shape their vision, build and develop their teams, and evolve their cultures. #cx #culture #marketing #business #trends #customer #strategy #journeyspark #propensity