FinTechTalk: Delivering a personalised customer experience in a traditional financial institution

This is the audio-only version of our weekly finance and technology talk show, FinTechTalk. Join us every Tuesday for free by visiting www.business-reporter.co.uk/fintechtalkThe panel discussion is titled:FinTechTalk: Delivering a personalised customer experience in a traditional financial institutionWhere are your current systems failing you in improving the customer experience? Identifying the quick wins in switching from a business-centric to customer-centric approach Where do your customers see the balance between AI service and human interaction, and what does the future hold? This episode is hosted by Charles Orton-Joneshttps://www.linkedin.com/in/charles-orton-jones-9438212/Peter McLean, Global Customer Experience Strategist, HSBChttps://www.linkedin.com/in/peter-mclean-frsa-ab01b532/Simon Burt, Head of Digital Customer Experience and Innovation, Newcastle Permanent Building Societyhttps://www.linkedin.com/in/simonburt2300/ Hosted on Acast. See acast.com/privacy for more information.

Episode metadata supplied by the publisher feed · Published Jun 13, 2023

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FinTechTalk: Delivering a personalised customer experience in a traditional financial institution

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