FIR #502: Attack of the AI Agent!

In the February long-form episode of FIR, Shel and Neville dive deep into an AI-heavy landscape, exploring how rapidly accelerating technology is reshaping the communications profession—from autonomous agents with "attitudes" to the evolving ROI of podcasting. The show kicks off with a chilling "milestone" moment: an autonomous AI coding agent that publicly shamed a human developer after its code contribution was rejected. Also in this episode: Accenture's move to monitor how often senior employees log into internal AI systems, making "regular adoption" a factor in promotion to managing director.  The "2026 Change Communication X-ray" study reveals a record 30-point gap between management satisfaction and employee satisfaction with change comms. The PRCA has proposed a new definition of PR, positioning it as a strategic management discipline focused on trust and complexity. However, Neville notes the industry reaction has been muted, with critics arguing the definition doesn't reflect the majority of agency work. Shel expresses skepticism that any single definition will be adopted without a global consensus. Addressing a provocative claim that corporate podcast ROI is impossible to prove, Shel and Neville argue that the problem lies in measuring the wrong things. They advocate for moving beyond "vanity metrics" like downloads and instead tying podcasts to concrete business goals like lead generation, recruitment, and brand trust. As consumers increasingly turn to LLMs for product recommendations, brands are "wooing the robots" to ensure they are cited accurately in AI responses. Neville asks if we are witnessing a structural shift in reputation or just another optimization cycle. In his Tech Report, Dan York explains why Bluesky is having trouble adding an edit feature, Russia's blocking of Meta properties, criticism of Australia's teen social media ban from Snapchat's CEO, YouTube's protections for teen users, and more on teen social media bans. Continue Reading → The post FIR #502: Attack of the AI Agent! appeared first on FIR Podcast Network.