Firm Feedback in a Fragile World: with Jeff Hancher

About this episode: On this episode, Chris is joined by national bestselling author and former Fortune 500 executive Jeff Hancher, whose book "Firm Feedback in a Fragile World" offers a practical and compassionate approach to one of leadership's toughest challenges: giving honest feedback without damaging trust. Jeff's own story is remarkable. Raised in poverty and starting his career as a fill-in truck driver, he rose through corporate leadership and eventually left to pursue his calling of helping leaders create cultures of clarity, courage and care. In this conversation they explore why so many leaders avoid difficult conversations, how firm feedback differs from criticism, and how leaders can set expectations and hold people accountable in a way that builds engagement rather than fear. They also look at how courageous conversations create energy, momentum and genuine cultural change inside organisations. If you want to elevate performance, strengthen relationships and lead with both courage and heart, this is an inspiring and highly practical episode you won't want to miss. More about Jeff Hancher: Jeff Hancher equips leaders to lead with truth, courage, and conviction—even in the most fragile environments. As an executive coach, keynote speaker, and podcast host, Jeff brings over 20 years of corporate leadership experience to the table. Through his coaching, training, and speaking engagements, Jeff helps managers and executives master critical feedback, create results-driven teams, and develop strong leadership pipelines. His approach blends emotional intelligence with strategic execution—making him a sought-after voice in today's complex workplace culture.