Fisher & Paykel Appliances CEO speaks to John Campbell

Fisher & Paykel Appliances is deploying more artificial intelligence to help speed up its software, and give customers other ways to ask for help - instead of just ringing tech support. But that change came at the cost of 44 job cuts back in June. Its CEO says the company remains committed to New Zealand, but moves like it are required if it is to remain competitive in a changing world. Daniel Witten-Hannah spoke to John Campbell for Morning Report's weekly chief executive slot.