Five Guys on AI, Automation, Loyalty and the Future of Restaurants

Live from the Restaurant Leadership Conference, Hospitality Hangout sits down with M.J. Worsham, Vice President of Technology at Five Guys, to discuss AI in restaurants, automation, loyalty programs, restaurant operations, POS systems, labor optimization, guest experience, and the technology trends shaping the future of hospitality. M.J. shares how Five Guys evaluates emerging restaurant technology, why AI vendors must prove real operational value, how automation can improve restaurant management, and why the best technology solutions help employees rather than replace them. The conversation also dives into restaurant loyalty, direct-to-consumer marketing, premium restaurant positioning, POS evolution, restaurant data strategy, workforce technology, and the future of AI-powered restaurant operations. If you're a restaurant operator, franchise executive, hospitality leader, technology provider, or investor focused on restaurant innovation, this episode delivers valuable insights from one of the industry's leading technology executives. Hospitality Hangout is the restaurant industry podcast featuring conversations with restaurant executives, franchise leaders, hospitality innovators, technology founders, and operators shaping the future of foodservice. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, Jimmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.