Five Leadership Steps to Help You Navigate CX Transformation at a Global Organization

Are you leading customer experience in a global organization? In this episode, I speak with Troy Barnes, the CCO of Pizza Hut for the Asia Pacific region. This is Troy's second CCO role, and his background is in Lean Six Sigma and change management. Our conversation around change management and leadership is valuable, and you'll especially find Troy's advice helpful if you're in the quick-service restaurant (QSR) industry and work with franchises.