Fix the Process, Fix the Problem

FIX THE PROCESS, FIX THE PROBLEM How Do We Build Government Processes That Actually Work? In Part 1, we asked: “Accountability or Excuses?” Now, let's talk about solutions. In Part 2 of BVI Buzz, Gary Rhymer takes a deeper look at government accountability through the lens of systems, technology, and process design. With more than 20 years of experience in IT and business processes, Gary explores how government can strengthen accountability by building better systems, not simply by trying to determine who is responsible after something goes wrong.