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May 18, 2026 8 min

Fixed Ops at Full Speed with Bill Demaree

from Fixed Ops Roundtable Hosted by Ted Ings

Bill Demaree is the Corporate Director of Fixed Operations for Tom Wood Automotive Group, one of Indiana's most respected dealer groups spanning 13 rooftops. With decades of experience in the automotive industry, Bill has built a reputation not just for running high-performing service departments, but for reimagining what fixed ops leadership actually looks like at scale. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode, Bill pulls back the curtain on exactly how Tom Wood Automotive Group rebuilt fixed ops from the ground up, the AI tools actually moving the needle (not just the buzzwords), a technician development program built in partnership with the state of Indiana that's producing talent other dealerships can't find, and a transparency system that turned customer accusations into a brand-new revenue stream. This is the blueprint most fixed ops leaders wish existed. We're talking documented processes, video MPI done right, service advisor handbooks built for replication, and a 2026 roadmap that treats every touchpoint — parts, service, marketing as a system worth mastering. Listen to the episode featuring Bill Demaree for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Bill Demaree Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement

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Bill Demaree is the Corporate Director of Fixed Operations for Tom Wood Automotive Group, one of Indiana's most respected dealer groups spanning 13 rooftops. With decades of experience in the automotive industry, Bill has built a reputation not just for running high-performing service departments, but for reimagining what fixed ops leadership actually looks like at scale. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode, Bill pulls back t...

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Fixed Ops at Full Speed with Bill Demaree

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This episode is 8 minutes long.

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This episode was published on May 18, 2026.

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