Fixing CX: An Interview with Michael Lowenstein, Founding Principal, The Linkage Group

from Customer First Thinking · host Stephen Shaw

Most companies today still give lip service to the idea of putting customers first. They resist making the transformational changes required to truly improve CX quality. Until they are willing to become more stakeholder centric, argues renowned CX expert Michael Lowenstein, they will struggle to win greater customer trust.

Episode metadata supplied by the publisher feed · Published Feb 19, 2026

Embed this episode

Attribution link and audio player

NOW PLAYING

Fixing CX: An Interview with Michael Lowenstein, Founding Principal, The Linkage Group

0:00 1:02:12

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

No similar episodes found.

Similar Podcasts

No similar podcasts found.

Frequently Asked Questions

How long is this episode of Customer First Thinking?

This episode is 1 hour and 2 minutes long.

When was this Customer First Thinking episode published?

This episode was published on February 19, 2026.

Can I download this Customer First Thinking episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.

URL copied to clipboard!