Fixing the Foundation for Parts Success with Joe Castelino’s Multi-Store Strategies

Joe Castelino is the VP of Fixed Operations for American Motors Group, overseeing a diverse portfolio of twelve dealerships. In this high-energy episode, he dives into the real-world strategies behind launching a massive new GM parts warehouse, scaling mobile service across brands, and why empowering frontline techs is the dealership’s secret weapon.Joe shares gritty lessons from running fast-moving fixed ops departments—from how he builds business cases for every investment, to the “adapt or die” mentality that's driving innovation at American Motors. With insights on intercompany wholesale, parts sourcing headaches, and memorable moments of customer service (yes, private planes are involved), this episode is packed with candid advice for parts managers and dealership leaders ready to fix the foundation and run lean.Tune in for warehouse launch details, mobile service wins and fails, and Joe Castelino's take on what parts managers must do to remain growth-focused and competitive in today’s changing market.--------------------------------------------TakeawaysBuild a strong business case for every investment—track ROI, set clear payoff timelines, and always know what keeps you “in the plus column.”Empower frontline techs and parts managers—let them innovate and weigh in on service delivery for continual improvement.Adapt or die—embrace change, centralize operations where possible, and use data to stay ahead in a fast-moving market.Chapters00:00 Talking about vintage brand clothing05:58 Exploring the GM Powertrain program09:07 Expanding warehouse operations11:53 Centralizing wholesale and mobile services14:16 Offering quick car services18:04 Team bonding and mentorship moments21:55 The rise of convenience services26:01 Streamlining parts procurement process28:17 Buying stores and learning to fly31:56 Attending an exciting trade show35:27 Evaluating potential companies38:33 Vendor relationships and conversations41:25 Discussing product trial periods45:15 Changes in management's role46:23 Innovative parts management strategyKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.comJoe CastelinoLinkedIn: https://www.linkedin.com/in/joecastelino