Fixing the Foundation: Innovation, Mystery Shops, and Gamifying Car Sales at the NCM Summit

The conversation focused on innovative tools, dealership culture, and fresh perspectives on the evolving landscape of fixed ops. Special guest Kyle Disher of Rev Dojo shares his experiences working with hundreds of dealerships, from sales training and hiring to launching a video game dedicated to car sales.The discussion explored the importance of bridging the gap between variable and fixed ops, highlighted actionable improvements in customer engagement (including a live mystery shop of a parts department), and offered a behind-the-scenes look at passion projects designed to elevate dealership teams. If you’re looking to stock smarter, empower your parts team, and leverage new tech to drive efficiency, this episode brings the energy, real talk, and a few laughs.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysListen to dealer needs and say “yes” to innovation—flexibility powers progress.Build bridges between variable and fixed ops for dealership-wide success.Simple process improvements (like collecting customer info and offering solutions up front) greatly impact customer experience and sales.Chapters00:00 Discussing store operations and training05:13 Appointment scheduling for repairs09:59 Explaining game difficulty levels11:41 Navigating success in the gameWebsite: https://www.partsedge.com/profilequizKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com