Fixing the Front Door: Primary Care Gets a Reboot

In this episode of the Creative Careers in Medicine podcast, host Dr Amandeep Hansra is joined by Dr Max Mollenkopff, a GP and clinic owner in Newcastle, NSW, and Dr Sean Stevens, a GP and co-owner of Grove Medical in Western Australia. Both guests bring a depth of experience in primary care innovation, leadership, and the integration of technology into general practice.Discussing the evolving landscape of primary care, the increasing consumer-driven approach to healthcare and the rise of telehealth following the COVID-19 pandemic. Dr Mollenkopf and Dr Stevens share practical examples from their clinics, describing how they have implemented AI agents for tasks such as phone triage and document processing, as well as patient portals that provide direct access to medical information. They explore the impact of these technologies on workflow, workforce roles, and overall patient experience.They also tackled the ongoing challenges facing general practice, including sustainability, funding models, and the entry of new players such as virtual care providers and corporate ownership. Covering the changing expectations of both patients and clinicians, the need to balance operational efficiency with high-quality care, and ethical considerations around practice business models and patient relationships. They also shared their perspectives on the future of general practice, the potential for greater use of technology to relieve administrative burdens, and the importance of culture, leadership, and adaptability for clinicians considering practice ownership.This is aimed at clinicians interested in the future of primary care, practice ownership, tech adoption in clinical practice, and the possibilities for redefining career paths in medicine.To get more CCIM, subscribe so you never miss an episode, join our Facebook community and subscribe to our newsletter!CCIM WebsiteCCIM FacebookThe CCIM Podcast is part of the Talking HealthTech Podcast Network, offering the latest in healthcare delivery, innovation, digital health, and more. Discover the network at www.talkinghealthtech.com/podcast/network.