Flipping the Script to Improve Campus Systems for Student Success

In this episode, Dr. OiYan Poon talks with Drs. Courtney Luedke and Erick Montenegro about why higher education needs a cultural shift in how it understands student success. Instead of locating problems within students, the conversation highlights how everyday routines, policies, and decision‑making structures often create hidden barriers that limit students' ability to reach their academic goals. Together, they call on institutional leaders, policymakers, and educators to redirect their problem‑solving energy toward examining—and redesigning—the systems that shape student pathways and determine whether students are positioned to thrive.