Flourish: Hospitality Isn’t About Luxury, It’s About Humanity with Page Petry

February 17, 2026: Page Petry, Principal at Page Petry Consulting joins Sarah Richardson to explore what healthcare can learn from the art of service. Drawing from her background leading highly service-driven organizations, Page shares how anticipation, empathy, and experience design can transform patient care, strengthen teams, and create cultures where trust and compassion thrive. From care coordination and journey mapping to leadership visibility and burnout prevention, this conversation reframes hospitality not as an add-on, but as a cultural foundation for consistent, human-centered healthcare.Key Points:00:00:49 Defining Great Service00:03:14 Noticing the Unspoken00:06:49 Anticipation in Action00:11:06 Hospitality Without Choice00:25:17 Sustaining Excellence Without BurnoutGolf Tournament Registration: https://carahevents.carahsoft.com/Event/Details/686801-ThisWeekHealthLinkedIn: This Week HealthDonate: Alex’s Lemonade Stand: Foundation for Childhood Cancer