EPISODE · May 22, 2022 · 4 MIN

Flow Insight

from ReThink Productivity Podcast

Send us Fan MailIntroducing our new service Flow Insight. Knowing precisely how a customer behaves whilst they are physically within your premises can tell you a lot. The same applies to other team members and stock. That journey’s path can help answer your biggest question; “Are we delivering on our brand’s promise?”What can Flow Insight tell you?Using discreet field observers, example questions that can be answered with Flow Insight include:What paths do my shoppers and/or colleagues take?How do the layout changes affect a customer’s flow pattern?Do different types of shoppers navigate stores in different ways?Are customers interacting with my products?How long do they spend in my store and where?Where do they engage with team members?Are customers greeted by a team member on entry?Is interaction initiated by the customer or a team member?What is the average colleague/customer interaction time?Where do bottlenecks occur?Do customers have to queue? And if so, how long for?How do my colleagues move around the store/warehouse?How does stock move around?  #theproductivityexpertsRegister for the 2026 Productivity ForumFind us in the Top 50 Productivity PodcastsConnect to Simon on LinkedInFollow ReThink on LinkedIn