Flow over silos: what Lean teaches us about AI, data and performance - with John Allen

In our first episode of Aligned on AI, Karl Jones chats with John Allen (of TSD (Total Systems Development) in Kentucky, USA) about Toyota-style continuous improvement, systems thinking, and how AI can help teams make sense of operational data without losing human judgement.Key takeaways include the importance of flow and mutual trust and respect in organizational success.The conversation delves into the importance of proving ideas, involving suppliers in improvement, the integration of AI in process improvement, the role of AI in accountability, and the considerations for adopting AI in business.If you lead an SME and you want practical process improvement, this is a great one - we cover flow vs silos, root cause, quality traceability, and AI in operations (what works, what’s hype, and what to do first).