Focus Forward Business Podcast with Sturdy McKee - S2 Ep. 23 Bob Hayward

Bob Hayward shares some great insights that I immediately put to work in my business. We covered a range of topics related to sales and business growth. In this episode Bob emphasizes the importance of providing value to customers and understanding the cost of doing nothing, along with the critical role of trust and trust-building skills in sales and service delivery. And we delved into the importance of adding real value and profit by identifying the customer's pain points and solving them in a unique way. I hope you get as much out of our conversation as I did. Bob is located in Swindon, England.  You can reach Bob at Be More Effective. For more about Sturdy visit ⁠⁠⁠⁠⁠SturdyCoaching.com⁠⁠⁠⁠⁠. #smallbusiness #businessowner #leadership #sales #value #management #entrepreneur #purpose #customerjourney