Focus More on Hours Per Client Per Week with Stephen Tweed

Live at HCAOA—30-minute conversation with Stephen Tweed, Founder/CEO of Leading Home CareHighlightsStephen Tweed on LinkedInleadinghomecare.comHome Care CEO ForumThe big metric: Hours per week = the currency of home careLesson common but more important: Hours per client per week = the health of the businessIt indicates:Where clients are coming fromWhich referrals give the longest hour clients Which referrals and clients have the longest length of stay and LTVHours per client per week + length of stay = $ value of the clientNext comes: Hours per caregiver per week3 types of caregivers: professional caregivers (40-60/hrs a week), half-time professional caregivers (20-30 hours a week), part-time intermittent caregivers (come and go) 4 levels of your ‘data stream’Level 1: raw dataLevel 2: information Level 3: knowledge Level 4: wisdom Clients and families want 2 things: reliability and continuityClients go through ‘5 phases of flow’: Phase 1: attractionPhase 2: conversionPhase 3: staffingPhase 4: caregiving Phase 5: collections 2026 Future of Home Care StudySystem = process + peopleIf you do a task weekly in your business, you need to systematize it. Applying AI: the task, the internal systems, and the competitive ecosystem (differentiation)