Focus on Service Excellence
Episode 42 of the Accelerate Your Performance podcast, hosted by Studer Education, titled "Focus on Service Excellence" was published on September 23, 2019 and runs 18 minutes.
September 23, 2019 ·18m · Accelerate Your Performance
Summary
Service excellence is more than just being polite or being ready to offer the unsatisfied customer a discount. Join Donna Kirby and Janet Pilcher this week as they conclude their conversation about the value of service excellence. Donna Kirby reveals her top 3 tactics for applying customer service excellence within your organization and how to treat your organization like a living room. This episode addresses questions, such as: How can leaders build a culture around service?What 3 tact...
Episode Description
Service excellence is more than just being polite or being ready to offer the unsatisfied customer a discount. Join Donna Kirby and Janet Pilcher this week as they conclude their conversation about the value of service excellence. Donna Kirby reveals her top 3 tactics for applying customer service excellence within your organization and how to treat your organization like a living room.
This episode addresses questions, such as:
- How can leaders build a culture around service?
- What 3 tactics does Donna Kirby recommend for applying service excellence in your organization?
- How are the employee experience and customer experience intertwined?
Recommended Learning:Hiring for the Right Fit, Ideas for Recognizing Your Employees, What Gets Recognized Gets Repeated
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