Focus on the Outcome

In business, conflict is inevitable, whether it’s from customers or your staff. As Mike Jones, founder and president of Discover Leadership, points out, conflict often arises because people operate from their own “belief systems.” In this special episode, Mike joins Chris Messer, executive vice president of EndeavorB2B’s vehicle service and repair group, and Randy O’Connor, owner of Dealer to Dealer (D2D) Development Group, to talk about exploring the power of outcome-based leadership rooted in commitment, integrity, and personal accountability.