EPISODE · Sep 17, 2025 · 14 MIN
Focusing on Account Sales, Customer Service, and Turning Customers Into Fans at Harrison's
Join Jed Blackwell, Kate Harrison, and Dustin Pyatte this week in highlighting Harrison's commitment to exceptional customer service, its innovative approach to account sales, and the unique perspectives of its team, including: The shift in customer service standards, with Work Western aiming to provide a level of personalized attention that is increasingly rare in the retail landscape. The evolution of the account sales role, with Kate Harrison's position bridging the gap between public safety and work wear accounts. The company-wide initiative to cross-train employees, empowering them to contribute to the account sales process and deliver a consistent customer experience.
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Focusing on Account Sales, Customer Service, and Turning Customers Into Fans at Harrison's
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