Folge 31: Wie KI Customer Success verändert – was dein Team jetzt braucht I Lena Wisser ex Parloa

from Sales Expressed · host hyrise I Dominic Blank

Dominic spricht mit Lena Wisser, ehemalige VP Customer Experience bei Parloa, über die Zukunft von Customer Success im KI-Zeitalter – und wer in diesem Umfeld noch gewinnen kann.In der Episode geht es darum, was KI im Enterprise CS/CX heute wirklich verändert, wen man jetzt einstellen sollte und welche internen Voraussetzungen Unternehmen schaffen müssen, bevor KI-Investitionen überhaupt greifen können. Lena erklärt, warum die Schere zwischen AI-nativen Firmen und dem Rest gerade so groß ist wie nie, und warum Leadership in diesem Moment keine Zeit für Ego hat.Lieblingszitat:„Gerade ist keine Zeit für Ego. Du kannst nicht an bestehenden Sachen festhalten und sagen, so habe ich das doch immer gemacht." Angesprochene Ressourcen:LinkedIn Profil LenaLinkedIn Profil Dominic Harvard Business Review – AI researchAnmeldung hyrise GTM NewsletterCTA: „Folgen" klicken und in zwei Wochen wieder reinhören.Kapitel:00:25 Lenas Weg02:34 Welche KI-Fragen SaaS Unternehmen umtreiben04:35 Realer Impact von AI im Enterprise CX heute07:15 Wen du jetzt im CX-Team einstellen solltest13:53 Leadership-Mindset: Keine Zeit für Ego18:21 Voraussetzungen für KI in CX: Dateninfrastruktur zuerst

Episode metadata supplied by the publisher feed · Published May 19, 2026

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Folge 31: Wie KI Customer Success verändert – was dein Team jetzt braucht I Lena Wisser ex Parloa

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