Forensic Engineer to Insurance: Bridging the Gap Between Evidence and Claims

In this episode, we sit down with Sujen, Head of Non-Motor Claims at Zurich Insurance Malaysia, whose career journey spans marine engineering, construction, forensic investigations, and now senior leadership in the insurance sector.Sujen began his career at sea as a marine engineer before transitioning into construction engineering and later forensic engineering, where he investigated complex fire, explosion, and machinery failure cases across the region.But the pivotal moment came when he made the move into insurance.Now overseeing major claims, Sujen offers a rare perspective from both sides of the table , the technical investigation side and the claims decision-making side.In this conversation, we explore:What drives a career transition from forensics into insuranceThe evolving role of investigations within the insurance sectorThe growing complexity of modern lossesHow forensic findings truly influence claims outcomesThe importance of clear communication in high-stakes environmentsPreparing reports with litigation in mindThis episode is essential listening for investigators, engineers, claims professionals, and anyone working at the intersection of risk and responsibility.Links:Sujen Gannetion LinkedinForensic Document Examiner What The Fire Instagram Facebook LinkedInForensic Origin and Cause InvestigationsVithyaa Thavapalan LinkedIn