Former Chief Customer Officer of Salesforce, Mike Milburn | Building 52 Contact Centers in 52 Weeks

Mike Milburn, previous Chief Customer Officer of Salesforce, joins the Dialed In podcast to discuss his legendary career up to this point. Mike joined Salesforce in 2008 when Salesforce was just a sales tool. He was part of the founding team of Salesforce Service Cloud and oversaw the first deployment ever. In one 52 week period, he traveled across the country implementing 52 contact centers. He tells stories of these times and gives his thoughts and recommendations for contact centers looking into AI & automation.