Former Qantas CEO Alan Joyce on what he'd do differently at Qantas

Alan Joyce spent almost 15 years running Qantas and left with shareholders ahead and the public against him. On the Switzer Show he named two decisions he would take back, defended the board that has been blamed for the rest, and argued the case that Australia's most protected airline was never protected at all.In this week's feature interview:What he would have done differently on the outsourcing that ended in the Federal CourtWhy he would now have cancelled the flights and let the call centre melt downWhy he says Australia is the most open aviation market in the world, and Japan, Singapore and the United States are notWhat happened when Qantas challenged Airbus and Boeing to build an aircraft neither wanted to buildHis answer on Richard Goyder, the board, and the Chairman's Lounge questionWhether a CEO who was good for shareholders can claim to have been good for customersGet a 21-day free trial of the Switzer Report - switzerreport.com.au/subscribeorSubscribe to the free Switzer Daily newsletter - https://switzer.com.au/subscribe