Former SeaWorld CEO Joel Manby says: In difficult moments seek dialogue, not monologue.

Ep. 77: Albion College baseball shaped this business icon. When Joel Manby took over as CEO of SeaWorld, the company was smack in the middle of national controversy following the 2013 release of the documentary Blackfish. Learn how he led with love and came to an agreement with the Humane Society through dialogue, not monologue, in this episode. You will learn: How guarding future Hall of Famer Magic Johnson taught Joel how to focus on his strengths. The difference between DO goals and BE goals — and why the latter matters. How his "Undercover Boss" episode changed his leadership philosophy forever. Dolly Parton's lesson in getting honest feedback. Visit https://donyaeger.com/corporate-competitor-podcast/episode-77/ for a free gift and today's show notes!