Fostering a Customer Service Ethos

from ILTA Voices · host ILTA - International Legal Technology Association

Please listen to this exciting “snackable” podcast provided by two leading volunteer experts whom will discuss how you should think and interact with your clients, share processes and examples of giving stellar customer service and how you create muscle memory across the firm and the challenges encountered in doing so. Interviewer: Holly Hanna - Intranet Manager, Perkins Coie Speakers: Ed Empamano - Director of Customer Experience, Perkins Coie Jessica King - Reference Services Manager, Perkins Coie

Episode metadata supplied by the publisher feed · Published Apr 15, 2019

What this episode covers

Please listen to this exciting “snackable” podcast provided by two leading volunteer experts whom will discuss how you should think and interact with your clients, share processes and examples of giving stellar customer service and how you create muscle memory across the firm and the challenges encountered in doing so.Interviewer: Holly Hanna - Intranet Manager, Perkins Coie Speakers: Ed Empamano - Director of Customer Experience, Perkins Coie Jessica King - Reference Services Manager, Perkins Coie

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Fostering a Customer Service Ethos

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This episode is 17 minutes long.

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This episode was published on April 15, 2019.

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