Founder & CEO of Forever Human AI, Tracey Cesen

Send us Fan MailA wide-ranging, human-first conversation about scaling AI responsibly. Tracey traces her path from nursing to programming to CEO, explains why “good enough isn’t,” and lays out a practical playbook: pick the right problem, bring people along, then layer AI on strong workflows and platforms to unlock real innovation—not just busywork.Our GuestTracey Cesen — Founder & CEO, Forever Human AI. Former President/CEO in professional services; earlier roles across healthcare, finance, and ed-tech. Advocate for human-centered tech, product thinking, and pragmatic change management.What we coverOrigin story: from nursing labs to coding and product leadership“Good Enough Isn’t” as a leadership lens (and why a little healthy pushback makes teams better)Human-first tech: what AI should automate, and what must stay humanPlatforms > one-off pilots: how workflow/data foundations enable GenAI valueWhy 95% of pilots stall (and how to be in the 5% that ship and stick)The “AI as a utility” model (quality–speed–cost) & what that means for builders and buyersMarketing implications: YouTube’s rising importance, AI disclosure, and audience trustTracey’s “why”: help people be more than they think they can be, and make new mistakesResources & Links MentionedConnect with TraceyTracey Cesen’s LinkedIn (DM her here):  https://www.linkedin.com/in/traceymzimmerman/Platforms & ToolsServiceNow – Now Assist (Generative AI on Now Platform): https://www.servicenow.com/now-platform.htmlxAI — Grok (Elon Musk’s AI model):  https://x.ai/grokGoogle “Doppl” (body-double virtual try-on experiments): https://labs.google/doppl95% of GenAI Pilots fail article: https://mlq.ai/media/quarterly_decks/v0.1_State_of_AI_in_Business_2025_Report.pdfImpaxs - https://impaxs.com Email: [email protected] Agency - https://www.level.agency/Patrick Patterson’s LinkedIn - https://www.linkedin.com/in/pattersonwork/Myles Biggs’ LinkedIn - https://www.linkedin.com/in/mylesjbiggs/Takeaways for Operators & LeadersStart with the right problem. Strong pilots solve meaningful problems, not just novel ones.People > tools. Adoption comes through excitement, not enforcement.Focus on platforms. Platforms like ServiceNow unify workflows and data, making GenAI possible.Think like a utility. Models are like electricity: optimize across quality, speed, and cost.Avoid vanity pilots. Ship useful tools, iterate quickly, and make new mistakes to learn and improve.How to Support the ShowSubscribe so you never miss an episode.Share this episode with someone wrestling with GenAI adoption.Rate & review if it brings value, helps us reach more listeners!