Frank Pemberton a career in Field Service and Leadership

Who is Frank Pemberton? One story encapsulates his professionalism.'Once, years ago, in El Paso Texas, I was working on an old Linear Accelerator for Elekta. I was at Del Sol Medical Center. It had taken me most of the morning to get it working again, and then I wandered out to the lobby to get a cup of coffee. In the lobby, I saw many patients patiently waiting for their treatments.I asked the nurse on station:“Why didn’t you send these patients home? You knew the machine was broken right?”She simply replied:“Yes Frank, but we knew you would fix it.”I was stunned by her response, and then a great amount of pride swept over me. My confidence and outlook were immediately energised and I felt uplifted. My work does make a difference, and I am helping people, patients, one by one. It was an enlightening moment and one that I never forgot'.Frank has over 30 years in medical equipment field service and management and over 25 years in semiconductor field service and technical support. He has worked directly on imaging systems, flow cytometry, radiation oncology and gamma knives. He has functioned in field service and field service management. He has over 35 years in customer facing roles and his customer service skills are top notch. Specialties: Previous Regional Service manager, where he managed a team of dedicated field service engineers within a confined budget and cost centre. He learned good interviewing techniques, contract negotiation, and personnel management. He managed several large customer accounts across a 5 state area and the field service engineers within his region.'Over 30 years in field service engineering. I know what it takes to achieve complete customer satisfaction. I value the customer relationship and realize that trust is everything in this daily interaction'. Frank's last role was as Field Service Engineer for Becton Dickinson Biosciences supporting cell analysers and cell sorters. He recently joined his current employer still working in medical equipment field service supporting robotic-assisted surgery devices. Frank is a US Air Force Veteran.He is based in San Antonio, Texas.To see Frank's posts for The Field Engineer community visit https://thefieldengineer.com/author/frankp/