Frank Schmid on AI Agents, Organisational Redesign & Human Oversight | CAIO Connect Podcast

What happens when agents start shaping organizations instead of just executing tasks? Frank Schmid explores: Why human oversight remains non-negotiable for AI agents How AI agents differ from traditional RPA tools Governance, telemetry, and insider threat mitigation Why AI agents may redesign workflows—and even organizations—on their own The real reasons no agent is in production (yet) at Gen Re 🔍 Watch now to dive deep into the future of enterprise workflows and the promise—and peril—of AI agents. Resources Mentioned: https://www.genre.com/us/knowledge/contributors/frank-schmid?page=1&facet=all  ⏱️ Timestamps: 0:00 Podcast Highlights  1:06 Frank's career journey and an overview of General Reinsurance  3:46 The experience of incorporating AI into a legacy company  4:42 The role of AI as a transformative general-purpose technology  7:09 Overcoming skepticism and fostering AI adoption  14:03 The three levels of GenAI adoption: task, workflow, and organizational redesign  17:04 The shift from application-centric to data-centric thinking  20:39 The strategy for using proprietary and hyperscaler models  24:01 Competing for AI talent  28:39 Increasing AI literacy among underwriters and actuaries  30:26 The J-curve effect and measuring productivity gains  34:03 Defining and approaching AI agents  41:19 The role of AI in cybersecurity and the new threat of AI agents  46:33 Lightning Round of Questions  48:03 Final thoughts and farewell