Frank Tighe and Corey Pride: Recordkeeper Search Best Practices - Proprietary Products

Frank Tighe is a Senior Retirement Sales Director for large market plans in the South/Central region at T. Rowe Price Retirement Plan Services. With financial services experience dating back to 1994, he joined T. Rowe Price in 2024. Frank has extensive experience supporting corporate retirement plans, including roles in investment consulting, recordkeeping sales, and investment advisory support at firms like Wells Fargo, Mercer, Newport Group, Hartford Funds, and American Century Investments. A graduate of the University of Houston, Frank holds Series 7 licensing and certifications as a Certified Plan Fiduciary Advisor (CPFA) and Accredited Investment Fiduciary (AIF).Corey Pride is a Senior Retirement Sales Executive in Core Markets of Retirement Plan Services at T. Rowe Price. With investment experience since 1996, he joined T. Rowe Price in 2023 after seven years at J.P. Morgan Asset Management, where he specialized in retirement plan services. Corey’s expertise spans 401(k), 403(b), and nonqualified deferred compensation plans, enabling him to develop effective strategies for strengthening retirement plans for businesses of all sizes. Corey holds a Bachelor of Arts in International Studies from Texas A&M University and several professional designations, including CPFA, NQPA, CRPS, and Chartered Financial Consultant. Passionate about addressing the retirement readiness crisis, he collaborates with financial professionals and companies to create impactful solutions.In this episode, Eric, Frank Tighe, and Corey Pride discuss:Driving an objective evaluation process The right approach to the RFP processGuidelines on considering record keepers Encouraging better outcomes through engagement Key Takeaways:Clearly define challenges, goals, and participant needs to ensure an objective evaluation, free from biases like favoring current providers or skipping presentations. Prioritize participant experience, technology access, and clear metrics.Approach the RFP process rigorously to evaluate new technologies, services, and pricing while addressing changing plan needs. Avoid inertia from periodic reviews and use customized, goal-driven RFPs instead of generic templates.Consider record keepers with personalized, targeted communication leveraging AI for better participant engagement and outcomes. The target-date fund (TDF) search could possibly precede the record-keeper search, focusing on participants' needs for the largest plan assets first. Personalized video technology boosts engagement and outcomes. Ensure clear requirements, address committee biases, and prioritize investment analysis before selecting a record keeper.“You really have to focus on the best decision for your participants, minus all the noise and all the other bells and whistles that may come from those extraneous services.” - Corey PrideConnect with Frank Tighe:LinkedIn: https://www.linkedin.com/in/frankjtighe/ Connect with Corey Pride:LinkedIn: https://www.linkedin.com/in/corey-pride/ Connect with Eric Dyson: Website: https://90northllc.com/Phone: 940-248-4800Email: [email protected] LinkedIn: https://www.linkedin.com/in/401kguy/ The information and content of this podcast is general in nature and is provided solely for educational and informational purposes. It is believed to be accurate and reliable as of the posting date but may be subject to changeIt is not intended to provide a specific recommendation for any type of product or service discussed in this presentation or to provide any warranties, investment advice, financial advice, tax, plan design or legal advice (unless otherwise specifically indicated). Please consult your own independent advisor as to any investment, tax, or legal statements made.The specific facts and circumstances of all qualified plans can vary and the information contained in this podcast may or may not apply to your individual circumstances or to your plan or client plan-specific circumstances.