Freeze Claims: Damage Assessment and Claims Handling

This episode of PLRB on Demand will feature Ashley Manning, a Senior Tech Claims Specialist in Property Litigation at State Auto. Ashley joined State Auto Insurance in 2007. Prior to this she worked in public relations at 360 Media in Atlanta, Georgia and Carolyn Grisko & Associates in Chicago, Illinois following her graduation from Indiana University with a Bachelor of Arts. Ashley is a Property Claims Examiner with State Auto Insurance with over 14 years of experience handling residential, commercial, farm and specialty claims including complex and litigated files. We received a request for trainings on freeze claims including investigation of coverage, damage assessment and handling for 1st party homeowners losses. Last time, we spoke with PLRB's own Tim Havlir about coverage issues related to freeze claims and other winter storm losses. Today, we'll turn to damage assessment and claims handling of these common losses. The views and opinions expressed in this resource are those of the individual speaker and not necessarily those of the Property & Liability Resource Bureau (PLRB), its membership, or any organization with which the presenter is employed or affiliated. The information, ideas, and opinions are presented as information only and not as legal advice or offers of representation. Listeners should rely on guidance from their companies and counsel as appropriate. © PLRB 2023.