Fresh Insights From First-Time Hoteliers on Hospitality, Community & Accidentally Going Viral - Brett & Casey McManus, Après Inn

In this episode, Brett & Casey McManus, owners of Après Inn in Killington, Vermont, share their journey of becoming hoteliers and accidentally going viral on Instagram @InnvestorsListen now to learn about:The Accidental Journey into Hospitality: Brett and Casey discuss their unconventional path.Community Impact: The role of their hotel in the Killington, Vermont community and how they have revitalized the local area through their hospitality efforts.Creating the Ideal Guest Experience: How they identified and catered to their target guests, particularly outdoor enthusiasts like skiers and mountain bikers.Navigating Surprises in Hospitality: Brett and Casey share unexpected challenges and surprises they encountered while running their motel.Balancing In-Person and Digital Interactions: Comparing the benefits of face-to-face guest interactions with their social media following.Social Media Strategy: The organic growth of their Instagram presence and how they create engaging content with minimal time investment.Lessons Learned and Future Plans: Reflections on their journey so far and their vision for the future, including potential brand partnerships and business growth.Translating Teaching Skills to Hospitality: Casey explains how her background in education helps her manage guest interactions and team building in their hospitality business.Expanding and Innovating: Their excitement about future opportunities and continuing to innovate in the hospitality industry. A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands