Fri, 17th May 2024

This podcast covers key developments in the insurance industry. It explores effects of adviser shortages and policy changes from APRA on the life and risk market, noting a modest growth in total risk premiums but decrease in individual risk lump sum businesses in 2023. The podcast highlights a surge in disability income business and discusses the industry's response to the 2022 Melbourne floods with concerns over insurers' management of claims and anticipated insurance premium increases. The episode also details Allianz's revamped flood insurance policy that simplifies claims and extends coverage. Finally, it narrates an Australian tourist's successful compensation claim against Lloyd's Insurance for an air ambulance service from Bangkok. The Australian Financial Complaints Authority ruled in favour of the tourist reinforcing the importance of protecting policyholders in emergencies.