Fri, 23rd May 2025

In this edition of the Weekly Insurance News Wrap, Paige Estritori discusses two significant rulings by the Australian Financial Complaints Authority (AFCA). The first relates to a disputed vehicle damage claim between QBE Insurance and a company director, where AFCA authorised temporary halt to the claim and sale of the involved Audi car, pending further evidence submission by the director. The second case involves AFCA ruling in favor of a policyholder against Auto & General Services in a car theft claim, dismissing insurer's allegations of fraud due to lack of evidence and ordering them to additionally compensate for distress caused. Both cases underline the critical role of adequate evidence in insurance claims and fraud allegations.