Frictionless Ordering & Smarter Tech with Johnathan Chen

from Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates · host Ovation

Send us Fan MailOn this episode of Give an Ovation, Johnathan Chen, CEO and Co-Founder of 5&5, joins Zack Oates to discuss how restaurants can optimize their technology stack to improve operations and guest experience. With years of experience in restaurant tech and digital services, Johnathan shares insights on streamlining systems, avoiding tech overload, and ensuring that technology serves the guest—not complicates their journey.Zack and Johnathan discuss:The biggest tech challenges restaurants face todayHow to reduce friction in the ordering processWhy simplicity is the key to a great guest experienceThe impact of too many disconnected tools in restaurant operationsHow top brands are using technology the right wayFollow Johnathan Chan & 5&5:Website: https://5and5.com/LinkedIn: Johnathan ChenThanks, Johnathan! 🎉

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This episode is 21 minutes long.

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This episode was published on March 10, 2025.

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