Frictionless outbound journeys
from RO-AR.com : Numbers, Nuances & Observations Hosted by ROStrategy
The full interview with Mark Sussex at illion. We chat about contact technology, how this has helped customers through the pandemic. We also chat about the concept of outbound first contact resolution and how a good frictionless journey is one that can resolve a customer query on that initial outbound contact without requiring the customer to then do something else driving inbound volume. More insights and videos at https://www.ro-ar.com
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This episode is 33 minutes long.
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This episode was published on August 12, 2021.
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