Friendly Fraud: The Silent Killer Putting Your Ecommerce Margins At Risk — Simon Wijckmans | How To Stop Friendly Fraud, Why It Kills Your Margins, How To Prevent Chargebacks, What A 0.5% Fraud Rate Really Means, Why Browser Security Matters (#451)

In this episode, we dive into the silent profit killer known as friendly fraud and chargebacks. Simon Wijckmans, Founder and CEO of cside, shares how these false chargebacks risk your margins and payment accounts. He explains what friendly fraud is, why it's so hard to fight, and how client-side security intelligence, combined with new programs like Compelling Evidence V3, can drastically reduce fraudulent chargebacks and potentially save your business from losing its payment processor.Topics discussed in this episode:  What is friendly fraud.How bad actors use it for profit. Why payment issuers make it easy for customers to file chargebacks. The hidden costs of fighting chargebacks. What volume of chargebacks constitutes a high-risk vendor and jeopardizes a payment account. Why gathering intelligence from the browser is critical for security and fraud prevention.Links & Resources Website: https://cside.com/LinkedIn: https://www.linkedin.com/in/wijckmans/X/Twitter: https://x.com/SimonWijckmansGet access to more free resources by visiting the show notes at https://tinyurl.com/td78au49______________________________________________________LOVE THE SHOW? HERE ARE THE NEXT STEPS!Follow the podcast to get every bonus episode. Tap follow now and don’t miss out!   Rate & Review: Help others discover the show by rating the show on Apple Podcasts at https://tinyurl.com/ecb-apple-podcasts   Join our Free Newsletter: https://newsletter.ecommercecoffeebreak.com/   Support The Show On Patreon: https://www.patreon.com/EcommerceCoffeeBreak   Partner with us: https://ecommercecoffeebreak.com/partner-with-us/