Friends and family test: Don’t just collect data, use it

from Medicine and Science from The BMJ · host The BMJ

The NHS has been collecting data on patients’ experience of care for over 10 years but few providers are systematically using the information to improve services. Angela Coulter joins us to discuss the new Friends and Family test, and why it will fail to change services until it asks the right questions. read the full paper: http://www.bmj.com/content/348/bmj.g2225

Episode metadata supplied by the publisher feed · Published Mar 27, 2014

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Friends and family test: Don’t just collect data, use it

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