From 30% to 98% Adoption: The Frontline Access Problem Nobody Talks About with Regan Collins from Cocentric

This week’s episode opens with something special: Always Open at Christmas, Stacked brand new charity single created by the Hospitality Community & Choir in just 72 hours. All proceeds support Hospitality Action. Stream it, share it, and help spread the message.Then we’re joined by Regan Collins, CEO of Coentric and the team behind Connect a platform tackling one of hospitality’s biggest (and most overlooked) blockers: frontline access to the tools they’re meant to use.Regan shares why giving teams “great tech” isn’t enough if they can’t log in, why adoption stalls when access takes 12 steps, and how “quiet tech” can unlock huge wins across comms, learning, scheduling, HR, and beyond.Why frontline enablement breaks down at the identity and access layerThe hidden cost of clunky logins: “step four and they’re out”Moving from 30% adoption to 98% by removing frictionWhat “one front door” looks like for shifts, leave, learning, and commsWhy generic passwords on paper are still (shockingly) a thingHow better access improves retention, productivity, and belongingReplacing WhatsApp inside organisations (and keeping knowledge in-house)What’s next: facial recognition kiosks, smarter nudges, and AI-powered insightsA practical reminder: demo everything and understand how it works in real lifeCharity single: thehospitalitychoir.orgConnect: connectfrontline.comFind Connect on the Stacked marketplace (look for the big blue “C” logo)If you’re trying to get more from the tools you already pay for, this is a must-listen.