From Admin to Advisor: How AI Is Transforming the Broker Role

In this episode of Healthcare Happy Hour, David Saltzman sits down with Will Johnson, CEO and co-founder of Gyde Health, to discuss how AI and modern technology are transforming the insurance broker industry. They explore the historical underinvestment in brokers despite their role as the front door to the healthcare system, and how AI can automate administrative work to free up capacity for growth and client engagement. Will also shares his vision for the future of advisors as comprehensive, technology-enabled guides who support consumers across insurance, health, and financial decisions.