From AI Assistants to AI Coworkers: The Future of Enterprise AIOps | Dr. Rahul Ghodke (CGI)

In the 7th episode of the AI x DevOps podcast, host Rohit Raveendran sits down with Dr. Rahul Vilas Ghodke, SVP & Business Unit Leader – Global Technology Operations (APAC) at CGI, to explore what it really takes to move from AI assistants to AI coworkers in enterprise operations.Key topics covered:• Agentic Operations at Scale: Why successful AI-driven operations require decades of automation maturity before agents can be trusted with critical workflows.• Classic AI vs Generative AI: Understanding when machine learning and deterministic systems deliver better outcomes than LLMs.• Human-on-the-Loop Operations: How enterprises are balancing automation and oversight for critical infrastructure and business applications.• Making Tribal Knowledge Discoverable: The role of knowledge governance, prompt catalogs, and curated repositories in improving agent effectiveness.• Sovereign AI and Hybrid Infrastructure: The challenges of building interoperable AI infrastructure while avoiding vendor lock-in across clouds and hardware vendors.