From Broken Process to High Performance: How to Rebuild Trust and Drive Results w/ Bruce Nichols

Have you ever pointed out a broken process… and suddenly found yourself responsible for fixing it?In this episode, Jule sits down with Bruce Nichols, seasoned HR executive and organizational change leader.What started as a candid comment at a leadership dinner quickly turned into a mandate: redesign a fragmented employee relations process and rebuild trust across HR. What Bruce discovered wasn’t just a workflow issue, it was a connection issue. Managers felt unsupported. Employees felt unheard. HR felt divided.What followed wasn’t a quick fix. It was culture work.In this conversation, Bruce and Jule discuss:Why broken processes are often symptoms of broken trustHow creating a “one team” identity shifts alignment and accountabilityThe power of being physically present with your teamWhy surveys don’t fix culture — action doesHow clarifying the “why” unlocks engagement and performanceIf you’re a leader responsible for results, people, and operational excellence, this episode will challenge how you think about alignment, ownership, and performance.Connect with Bruce:LinkedIn: https://www.linkedin.com/in/brucernichols/Connect with Jule:LinkedIn: https://www.linkedin.com/in/julesalem/ Website: www.julesalem.comDialing In is a leadership podcast for operators, executives, and founders that explores how connection drives performance in business. Each episode looks at the human dynamics behind business results and how stronger connection can create greater trust, alignment, accountability, and ultimately, better performance.Join us and subscribe to the show to be the first to hear new episodes.