EPISODE · Apr 15, 2026 · 1H 1M
From Churn Data to Revenue Forecasting for Scaled Customer Success with Julie Fox
from The Customer Success Pro Podcast · host Anika Zubair
Join the FREE Masterclass: https://bit.ly/4mqqgCuIn this episode of the Customer Success Pro Podcast, Julie Fox, Director of Digital and Scaled Customer Success at Highland, shares insights on transforming customer success from reactive to proactive, data-driven revenue forecasting, and building scalable digital CS programs. She discusses signals for early churn detection, effective use of behavioral data, and strategies for scaling customer success efforts.Connect with Anika Zubair:Website: https://thecustomersuccesspro.com/LinkedIn: https://www.linkedin.com/in/anikazubair/RevUP Academy: https://thecustomersuccesspro.com/revupJulie Fox Linkedin: https://www.linkedin.com/in/julie-fox-1b05395a/Julie’s Book on Amazon: https://amzn.to/4u1qO4cGrab our FREE resources here: https://thecustomersuccesspro.com/resourcesWant to be our next podcast guest? Apply here: https://www.thecustomersuccesspro.com/podcast-guestBook Anika as a speaker at your next team event: https://www.thecustomersuccesspro.com/team-event
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From Churn Data to Revenue Forecasting for Scaled Customer Success with Julie Fox
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