From Civil Engineer to CEO: Tom Gitogo on Leadership, Curiosity & Growth

Not every successful career starts with a plan.In this episode of Njeri Talks, Tom Gitogo, Group Managing Director and CEO of Britam Holdings PLC, shares how an unexpected opportunity at PwC led him from studying civil engineering to leading one of East Africa's largest financial services groups.Together, Njeri and Tom explore the role of curiosity in career growth, leading through change, building high-performing teams, and why culture and communication are at the heart of every successful organisation. They also discuss Britam's growth strategy, the future of insurance in Africa, and how AI is transforming customer experience.In this episode you'll learn:Why "an accident that found me ready" changed Tom's life.The importance of curiosity over having everything figured out.How to build trust and culture as a leader.Lessons from working in Kenya and the UK.Why strategy only works when everyone understands it.How AI is reshaping financial services.The future of insurance and innovation across Africa.Whether you're an aspiring leader, entrepreneur, or professional looking to grow your career, this conversation is full of practical insights and timeless leadership lessons.