From Claims handler to CEO with Chris Barclay

What does it actually take to go from growing up in one of Glasgow's most deprived areas to becoming a CEO in the insurance industry without a university degree, without a clear plan, and without ever making CEO your goal?In this episode of Beyond the Desk, Mark Thomas sits down with Chris Barclay, CEO of Superscript, for one of the most candid career conversations the show has delivered. Chris traces 20+ years across claims, loss adjusting, commercial leadership, and insurtech including stints at Norwich Union, Crawford & Company, Thistle, and Marsh before joining Superscript as Chief Commercial Officer and being appointed CEO just over a year ago.Chris opens up about the Glassdoor review that triggered genuine anxiety, the imposter syndrome that hit when he became CEO, the six months he spent trying to be someone else, and what pulled him back to himself. He also shares his take on AI in digital broking Superscript's mantra of "enabled by tech, powered by people" along with his three-year growth roadmap and a frank view on the talent and work ethic challenges facing insurance today.Key topics include: non-traditional career paths in insurance, claims as a leadership foundation, turnaround leadership, CEO transition, mental health and resilience, insurtech strategy, and AI in broking.If you work in insurance technology, broking, or insurtech or you're an ambitious leader trying to figure out what the next step looks like then this one is for you.